Work from home - Production Support Analyst Job at InfoPeople Corporation, Irving, TX

d2JOVVYva3U2OExFTkxmU2ljdm9xaXpoR1E9PQ==
  • InfoPeople Corporation
  • Irving, TX

Job Description

We are seeking a skilled production support analyst to join our Sales Planning & Operations Support team. You will play a critical role in ensuring the stability, availability, and performance for all Applications.

You will be the first contact for incoming Direct and Indirect Channel Quick Tickets in queues

  • Provide real-time triage and escalation of quick tickets.
  • Provide front-line system support by analyzing tickets for reported issues, defects, and gaps utilizing resources until full resolution.
  • Manage strategic system support chats in order to assist in timely triage and system governance
  • Close tickets within expected timeframe. Examples include pending orders, trade release, user education, and basic troubleshooting.
  • Collaborate with channel partners by following up on reassigned tickets and defects created
  • Provide Slack channel support by monitoring leadership slack channels for outages and escalated ticket submissions
  • Participate in outage team responsibilities
  • Conduct store visits, working with the frontline to uncover educational opportunities and enhancement requests
  • Tactical case management with a comprehensive understanding of the ticket process. This allows for advancement opportunities through continued development of knowledge related to system issues.

This role includes a combination of work from home and assigned office days (VCG in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

A motivated, enthusiastic individual with a positive mindset who is able to effectively collaborate, think outside of the box, and has a strong work ethic. This role will challenge you to learn new tools, communicate effectively, and take ownership of all work. If you are passionate about analyzing data, uncovering gaps, and identifying system defects, this would be a good role for you.

Qualifications:

  • A bachelor's degree and 4 years of relevant experience (Retail or Indirect)

Preferred Qualifications

  • Bachelor's degree in organizational communication, Information Technology, or Computer Science
  • Master's Degree
  • Knowledge of Agile methodologies

Job Tags

Home office,

Similar Jobs

Peyton Resource Group

Recruiter Job at Peyton Resource Group

 ...Job Summary: We are seeking a proactive, results-driven Staffing Agency Recruiter to join our dynamic team. In this role, you will be responsible for sourcing, screening, and placing qualified candidates into temporary, temp-to-perm, or direct hire positions across... 

cove

Architectural Project Manager Job at cove

 ...Competitive Pay ~ Work-Life Balance ~ Onsite Gym membership ~ Hybrid Work ~ Unlimited Paid time off and holidays ~ Snacks, beer, team events cove is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not... 

KETOS

Environmental Laboratory Scientist Job at KETOS

 ...client relationships. Qualifications: Bachelor's degree in chemistry, biochemistry, biology, microbiology, natural or physical science, environmental engineering, sanitary engineering, or chemical engineering (Master's degree preferred). Minimum of three (3)... 

Mymdcareers

Primary Care Physician Job at Mymdcareers

Well established Primary Care practice continues to experience growth. The practice is now looking to add a BE/BC physician for a primary care position.Monday to Friday (8-5) with half days on SaturdayPosition open to Family Med, Internal Med and IM/Peds physicians... 

Judge Direct Placement

Production Supervisor Job at Judge Direct Placement

Food manufacturer in the Hingham, WI area is seeking a highly motivated and experienced Production Supervisor to oversee and manage their food production operations during the night shift. The ideal candidate will be a strong leader with a proven track record in the food...