Job Description

Job Title: Front Office Assistant

Location: Raytown, MO

Job Type: Full-Time

Front Office Assistant Job Description

Garrison & Associates, Inc. is looking to hire an energetic, articulate and confident team player with a positive attitude and friendly smile. If you meet or exceed these qualities, we have a great full-time opportunity for you.

The Front Office Assistant plays a crucial role in creating a welcoming environment for clients and visitors and is responsible for managing the front desk and reception operations for our tax and accounting business. This role requires someone who is detail oriented and able to multi-task and work efficiently during the extremely busy months of tax season. Outside of tax season, this role requires someone who can take initiative, look for ways to support other areas of the business and be willing to wear many hats. The Front Office Assistant must effectively conduct day-to-day clerical duties such as answering telephones, taking messages, scheduling appointments, scanning documents, collecting payments and inputting information into our client management system.

Key Responsibilities

• Warmly g reet clients and visitors and direct them to the appropriate personnel or office areas
• Check in appointments and assist clients with the drop-off or pick-up of their tax and/or accounting information
• Answer and direct incoming calls promptly and professionally
• Manage emails and messages, ensuring timely responses
• Coordinate and schedule appointments for accounting staff, maintaining accurate calendars
• Perform clerical tasks such as filing, photocopying, scanning, faxing and data entry
• Receive, sort, and distribute incoming mail and packages and prepare outgoing mail and shipments
• Ensure the reception area is clean and organized
• Manage office supply orders and storage

Qualifications

• High school diploma or equivalent required; additional certification in office administration is a plus
• Previous experience in a receptionist or administrative role, preferably in an accounting, medical or professional services environment
• Additional compensation potential and advancement opportunities for Accounting skills (QuickBooks, Bookkeeping, Payroll)

Requirements

• Ability to work overtime during tax seasons (Feb-Apr, Sept-Oct)
• Responsibly handle sensitive client information with discretion and maintain confidentiality at all times
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with office equipment (fax machines, scanners, printers)
• Excellent verbal and written communication skills; professional phone etiquette
• Ability to offer exceptional customer service
• Strong multitasking skillset with attention to detail and time management
• Friendly, approachable demeanor with a client-focused attitude

Working Conditions

• Front Office Assistant Schedule

- January - April*: Monday-Thursday 8:30am – 6:30pm; Friday 8:30am – 5:30pm (*occasional

overtime may be required )

- May - December: Monday-Thursday 8:45am – 5:00pm; Friday 8:45am – 3:00pm

• Professional office setting with a collaborative team atmosphere
• Business attire required. Semi-casual Fridays

Benefits

• Competitive hourly rate, based on experience and skills
• Company matched 401K plan
• Full health insurance benefits with employee premiums paid in full by employer
• Ten days paid time off (PTO), exceptions may apply during tax season

About us

Garrison & Associates, Inc. is a family-owned tax and accounting firm in Raytown, MO. We have been in business for over 30+ years and have a strong record of providing outstanding service to our corporate and personal clients. Our office observes major holidays, offers substantial paid-time-off, a comprehensive benefits package, competitive pay structure and a culture of growth and respect.

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