Job Description : Located at our Mid-town Manhattan Fifth Avenue location, the Customer Service Associate ensures that watch owners receive exceptional After Sales Service . The After Sales Counter team works collaboratively with trained watchmaking professionals to assist watch owners with their questions regarding the repair process. We are looking for candidates with exceptional communication skills and a dedication to exceeding expectations in a way. For this role, we are going to be looking for strong professionalism and poise.
Salary: $60, 000
Schedule: Mon-Fri
Tasks:
-Providing pricing information.
-Providing subject matter expertise and escalation point Assessing watches technically and aesthetically
-Following Company policy Answering internal inquiries regarding the status of watches dropped off for aftersales servicing
-Effectively relaying Company policies, Service rules and offers, to customers in a clear manner Handling customers' watches properly when receiving or returning Performing basic scanning work
-Greeting customers and visitors according to company standards
-Maintaining up-to-date awareness of Service rules and offers for Modern, Classic, Vintage, and Restoration Escalating incomplete warranty issues Allocating service jobs to appropriate departments
-Familiarity with Tudor product & history Handling customer payment authorizations Entering data into Enterprise Resources Planning (ERP) system - Filing watches and/or warranty cards according to standard filing rules Filing watches and/or warranty cards according to standard filing rules
- Reviewing estimates with customers
- Documenting issues of quality Following all SOP for processes according to Rolex standards: registration, quotation, proceeds, invoicing
- Managing standard workflow steps Preparing watches, including a cursory inspection, winding, and setting, to prepare to be returned to customer
- Preparing watches for, and receiving watches from, the daily shuttle Signing in customers, managing their flow
- Taking pictures of incoming watches Taking additional watch photos as requested Performing back-office administrative duties as assigned by supervisor
Knowledge Requirements:
- Basic customer service skills
- Basic watch repair skills – changing batteries, adjusting bracelets, etc. - Enterprise Resource Planning (ERP) system
- Basic use of Microsoft Office Suite Standard Operating Procedures (SOP’s) - RESET training Basic time management Teamwork and willingness to act as part of an overall team on dept goals
- Basic interpersonal skills and emotional intelligence
- Basic professional oral and written communication skills
- Competency in all required computer systems
- Basic understanding of how a watch works
- Basic time management and organizational skills
- Quick service repairs Is coachable and responsive to feedback
Job Type: Full-time
Pay: $60k per year
Ability to Commute:
Ability to Relocate:
Work Location: In person
Smithville Communications is seeking a positive and attentive Customer Service Representative (CSR) to join our Customer Experience Team in Ellettsville, Indiana. A successful CSR enjoys building rapport with our customers, pays close attention to detail, and can multi...
...There are no benefits associated with this position and no paid time off, including holidays. This position will accrue sick time at a rate consistent with San Franciscos ordinances, which is one hour of sick leave for every thirty hours worked. Physical Requirements...
...Electrical Engineer - FPGA Design - Hollywood, MD This Jobot Job is hosted by: Brett Tolmie Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $115,000 - $135,000 per year A bit about us: Electrical Engineer...
...SECURITY OFFICER - Must be OPOTA certified and current in the certification Seeking professional armed officers or retired, or commissioned police officers for various security positions. Responsibilities may include: Greeting staff/registering visitors...
...Looking for experienced individuals for teaching and instruction of reading for kids. Candidate must possess a high energy, positive... ...examples include but are not limited to: academic/athletic tutoring, camp counselor, and youth volunteer. Reading instructor/teaching...