Role: Veeva Vault Application Support & Maintenance engineer
Location: Durham, NC/Remote
Job Type: Full Time
Job Description:
Must Have Technical/Functional Skills
Vault Med Coms
Vault Promo Mats
Roles & Responsibilities
Team Lead. Team management
Solution design and presentation to Customer
Daily health check of multiple systems (Global and US instances)
Ticket monitoring , WSR / MSR , Customer handling , escalation handling
P1 /P2 ticket handling
Generic Managerial Skills, If any
Vault coaching to new team members
People management (Appraisals, leave management, back up planning)
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