Job Description

🌟 Senior Operations Manager – Lead Our Largest Facility in San Francisco!

📍 Location: San Francisco, CA (Laurel Heights area)

💼 Position: Full-Time, Onsite (8 AM – 5 PM, Monday to Friday)

💰 Compensation: $170,000/year target

📈 Reporting To: VP of Operations

🎯 Your Mission

As our Senior Operations Manager , you’ll oversee our largest facility, including 4 clinical suites, C-suite + administration, 10+ physicians, and a dedicated team of 40+ staff. Your leadership will ensure operational excellence, a positive work culture, and exceptional patient care.

🛠️ What You’ll Do

• Operational Excellence: Streamline daily site operations for efficiency and optimal resource utilization. ⚙️
• Team Leadership: Supervise Patient Care Administrators (PCAs), managing recruitment, onboarding, training, performance reviews, and off-boarding. 👥
• Scheduling & Coverage: Develop and manage staff schedules, PTO requests, and coverage plans to ensure adequate staffing levels. 📅
• Clinical Collaboration: Work closely with the Lead Physician and Regional Nurse Manager to align operational processes with clinical protocols. 🩺
• Member Experience: Champion a member-centric approach, addressing concerns and contributing to retention strategies. 💬
• Performance Monitoring: Identify inefficiencies and implement improvements to drive continuous site success. 📊
• Compliance & Safety: Ensure adherence to safety, OSHA, and HIPAA regulations and internal policies. 🛡️
• Budget Management: Oversee the site's operating budget, including expenses related to moonlighting, meals, supplies, vendor payments, and employee appreciation initiatives. 💵
• Quality Improvement: Lead initiatives to implement evidence-based practices and measure outcomes. 📈
• Real Estate & Technology: Maintain office space and collaborate with IT to ensure high standards. 🏢💻
• Organizational Contribution: Actively participate in committees and projects to support site and organizational needs. 🤝

✅ What We’re Looking For

• Experience: 7+ years in healthcare operations management, with direct performance management responsibilities for large teams. 🏥
• Education: Bachelor’s degree in healthcare administration, business administration, or a related field required; Master’s preferred. 🎓
• Skills: Strong understanding of healthcare operations, patient service standards, and regulatory compliance (OSHA, HIPAA). 🔍
• Leadership: Proven ability to motivate and inspire a team, with excellent organizational, problem-solving, and decision-making skills. 🧠
• Technology: Advanced proficiency with Apple products and electronic health records (EHRs). 🍏💻
• Communication: Exceptional interpersonal skills with the ability to build strong relationships. 💬
• Adaptability: Ability to work independently and collaboratively within a team environment. 🌐
• Professionalism: High level of integrity and discretion in a fast-paced environment. 🕴️

🎁 What’s In It For You?

• Competitive Salary: $170,000/year target. 💰
• Retirement: 401(k) with a match (up to 3% of salary). 📈
• Health Benefits: Robust medical, dental, and vision coverage. 🏥
• Paid Time Off: 3 weeks of paid time off, plus 10 paid holidays, 1 floating holiday, and 1 volunteer day. 🌴
• Additional Benefits: Wardrobe stipend, backup care expenses, education reimbursement for new certificates and courses. 👗📚

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