Job Description

Reports to: ReStore Manager & Assistant Manager

GENERAL The role of the ReStore Associate is to assist with general operations of the ReStore, servicing the needs of both shoppers, donors, and volunteers. The ReStore Associate assists customers with sales and requests for information, assists in the moving and organizing of ReStore merchandise, processes and organizes donations, thanking donors for their support, and works closely with our volunteers. As an integral part of our team, this position has a significant impact on the success of our ReStores and our ability to raise funds and awareness in support of Habitat’s mission. 

This position must be able to drive the ReStore donation box trucks, load and unload merchandise, while being ambassadors of the Habitat mission to donors and customers alike. We hope you consider joining our team!

  KNOWLEDGE AND SKILL REQUIREMENTS:

• Enthusiasm for the mission and vision of Greater Rochester Habitat for Humanity.
• Experience in retail, customer service, or non-profit work preferred.
• Must possess a customer service mindset
• Experience working with volunteers a plus.
• Self-motivated, reliable, and a team player.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Valid New York State Driver’s License and insurable driving record (CDL not required).
• Basic computer skills.

Physical Demands:

• Sitting, walking, and/or standing for extended periods.
• Climbing, bending, and kneeling.
• Regularly moving up to 50 pounds individually, and heavier items with assistance.

Work Environment:

• Works in retail store and warehouse environment, as well as outdoors and on the road (driving), during inclement weather, heat, and humidity. Noise levels will be loud at times.

  Education:

• High school diploma or equivalent.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to shoppers and donors, fostering a welcoming atmosphere.
• Answer customer questions in person, by phone, and via email, promptly and courteously.
• Receive, price, and process donated items.
• Maintain inventory on the sales floor and ensure an inviting shopping experience. 
• Support cash register operations as needed.
• Cultivate lasting relationships with a diverse group of volunteers, providing leadership and encouraging teamwork and camaraderie.
• Assist with housekeeping and maintenance of the store and warehouse.
• Help maintain a safe store environment. Demonstrate safe practices and provide safety guidance to volunteers as needed (especially when moving bulky or heavy items).
• As a ReStore Donation Driver:
• Drive safely, demonstrating exemplary driving skills and courtesy to others.
• Thank all donors for their support and offer information on how their contributions impact Habitat’s mission and work in the local community.
• Complete donation paperwork and other documentation as required.
• Screen donations and politely decline items that do not meet our criteria.
• Safely load, secure, transport, and unload donations.

Additional Duties

• Participate in fundraising and events.
• Act as an ambassador to promote the mission and values of Habitat for Humanity.
• Assist with maintaining building safety and accessibility, including sidewalk snow removal.

FLSA Status: non-exempt

Benefits

Our organization is only as strong as our team, and so we care deeply about our employees’ wellbeing. We offer a competitive benefits package featuring paid time off, holidays, employer contributions to health plans and retirement accounts, along with various other benefits detailed below. (some benefits do not apply to part-time or temporary employees)

Stay Healthy

• Medical Insurance Plans available , with a choice of four plans including:
• Two hybrid health plan options
• Two high-deductible health plans (HDHPs), each eligible for a generous employer contribution to health savings account
• Dental Insurance Plan available , covering preventative care, basic and major services.
• Vision Insurance Plan available , covering annual exams, lenses, contacts, and frames.

Coverage for all health plans is available for spouse, domestic partner, and/or eligible dependent

• Employee Assistance Program (EAP): A robust 24/7 total wellbeing EAP complete with counseling referrals, virtual concierge services, financial and legal consultations, and other resources.

Plan for the Future

• 401(k) retirement plan with company match
• Health Savings Accounts for qualifying HDHPs (with $1600 employer contribution)
• Short-term and long-term disability insurance at no cost to the employee
• Life insurance and AD&D insurance at no cost to the employee
• NYS Paid Family Leave

Take a Break

• Paid Time Off (PTO) includes vacation and sick time, and accrues at these rates (based on 40-hours worked):
• 1st year of employment: 12 days per year
• 2nd through 4th year: 20 days per year
• 5th through 9th year: 25 days per year
• 10th year and beyond: 30 days per year

(rate of accrual prorated for <40 hours worked/week)

• Twelve paid holidays to celebrate: New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day
• Volunteer Time Off (VTO): Additionally, we find value in each of us making our own positive impacts in our communities. We will pay you to volunteer one day or two half-days per year to get involved and make a difference!

This job description in no way implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

Safeguarding: GRHFH requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Employees at all levels have a responsibility to help maintain an environment that prevents harassment, sexual exploitation and abuse, and safeguards the rights of beneficiaries and community members (especially children) and promotes the implementation of Habitat for Humanity’s code of conduct.

Compensation details: 17.5-17.5 Hourly Wage

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