Job Description:
We are seeking a dedicated Medical Assistant with 1-2 years of experience to join our dynamic team. This role requires clinical expertise and the ability to navigate the challenges and ambiguities often present in a startup environment. You will play a crucial part in guiding patients through their reproductive health journey, primarily in an office-based telehealth setting with minimal physical patient interaction.
Responsibilities:
-Provide exceptional care to patients, ensuring their needs are met with empathy and efficiency.
-Facilitate smooth interactions with us through high-touch scheduling and care coordination.
-Greet patients at the clinic and ensure they feel welcome and supported.
-Communicate and educate patients on their lab results, presenting our three-step reproductive workup.
-Assist patients in starting their reproductive workup, including scheduling appointments and handling payment collection.
-Prepare patient charts for upcoming encounters, ensuring all information is accurate and up-to-date.
-Support physicians and advanced practice teams in scheduling patients and keeping them on track with their treatment plans and objectives.
-Maintain comprehensive knowledge of patient referral status and document all interactions in the EMR.
-Ensure health information is managed in compliance with practice and federal regulations.
-Track member information, schedules, files, and forms confidentially.
-Initiate outreach and follow-up procedures for missed appointments as necessary.
-Perform other duties as assigned.
Requirements:
-1-2 years of experience as a Medical Assistant.
-Appropriate MA certification.
-Certified Case Manager certification is a plus.
-Previous care coordinator experience is a plus.
-Strong computer skills, including proficiency with electronic medical records and Microsoft Excel.
-Exceptional written and verbal communication skills.
-Excellent organizational skills with a strong attention to detail.
-Superior clinical assessment and analytical abilities.
-Effective time management skills.
-Ability to work independently with minimal supervision.
-Proven ability to thrive in a fast-paced and sometimes stressful environment.
-A willingness to expand your technical skill set and adapt to new challenges.
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