Live Chat Agent Job at Spyglass Travel and Tours, Florida

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  • Spyglass Travel and Tours
  • Florida

Job Description

This is a remote position.

Live Chat Agent

Location: United States (Remote)

Reporting Structure: Customer Service Manager

Summary:

Are you passionate about travel and providing exceptional customer service? Join our team at Spyglass Travel and Tours as a Live Chat Agent! In this role, you will be responsible for assisting customers with inquiries, providing travel recommendations, and ensuring a seamless booking experience through our online chat platform.

Responsibilities:

  • Engage with customers in real-time through our live chat platform
  • Answer inquiries about travel destinations, packages, and services
  • Assist customers with booking flights, hotels, and activities
  • Resolve customer issues and complaints in a professional and timely manner
  • Collaborate with other departments to ensure customer satisfaction

Qualifications:

  • Excellent written communication skills
  • Strong customer service orientation
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of the leisure, travel, and tourism industry
  • Previous experience in a customer service role is a plus

Skills:

  • Proficiency in typing and using chat platforms
  • Attention to detail and accuracy
  • Problem-solving skills
  • Ability to work independently and as part of a team

If you are enthusiastic, customer-focused, and have a passion for travel, we want to hear from you! Apply now to join the Spyglass Travel and Tours team as a Live Chat Agent.


Requirements

  • Excellent written communication skills
  • Strong customer service orientation
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of the leisure, travel, and tourism industry
  • Previous experience in a customer service role is a plus


Job Tags

Full time, Remote work,

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