Job Description

Job Overview: Hussey Gay Bell is seeking a Front Desk Receptionist that serves as the first point of contact for clients, visitors, and employees at a professional services firm. This role is essential to creating a welcoming and efficient environment while ensuring smooth daily operations. The receptionist is responsible for managing phone calls, greeting clients, handling some administrative duties. Key Responsibilities: Client and Visitor Interaction: Greet clients, visitors, and guests in a professional and courteous manner. Direct visitors to appropriate personnel or meeting rooms. Ensure visitor check-in procedures are followed and maintain security protocols. Communication and Phone Management: Answer, screen, and route incoming phone calls. Take and deliver accurate messages in a timely manner. Handle client inquiries and requests, directing them to the appropriate staff when necessary. Administrative Support: Manage the front desk area, keeping it organized and welcoming. Handle incoming and outgoing mail, packages, and deliveries. Schedule appointments, meetings, and conference room bookings. Operational Assistance: Support other departments with administrative and operational tasks as required. Assist with setting up meetings, including coordinating materials and refreshments. Skills and Qualifications: Education: High school diploma or equivalent; some college or administrative training preferred. Experience: 1-3 years of experience in an administrative or customer service role, preferably in a professional services setting. Communication: Excellent verbal and written communication skills, with a professional and approachable demeanor. Organizational Skills: Strong organizational abilities with attention to detail. Technical Skills: Proficient in MS Office Suite (Word, Excel, Outlook, etc.) and other office technologies. Customer Service: Ability to manage multiple tasks while maintaining a positive and professional attitude. Interpersonal Skills: Ability to interact professionally with clients, visitors, and staff at all levels. Problem-Solving: Ability to resolve issues effectively and independently when required.

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