Front Desk Hospitality - Temecula KOA at Vail Lake Resort Job at KEI Outdoors, Temecula, CA

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  • KEI Outdoors
  • Temecula, CA

Job Description


Description:

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Working hours:

  • Part-time positions available
  • 20-30 hours depending on the occupancy of the park
  • Shifts can be scheduled from 6am - 11pm
  • Monday - Sunday with highest priority Thursday - Sunday
  • Reports to Front Desk Manager
  • $16.50/hour & up depending on experience
  • Successful candidates will need open and flexible availability for scheduling

RESPONSIBILITIES

  • Ensures customers receive a high level of service consistent with our customer service philosophy
  • Learn and operate Campground Management system
  • Communicate with all staff and management using Microsoft Teams
  • Help guests to reserve & register for their camping experience both in person and via the telephone
  • Enforce campground policies and implement solutions consistent with goals of park
  • Proactive guest management to ensure positive environment for all guests
  • Coordinate with Guest Service staff for late guest arrivals
  • Coordinate with Guest Service staff for problem resolution when applicable
  • Assists with handling and resolving guest complaints.
  • Greet all guests at entrance gate
  • Help facilitate day use passes for visitors and mountain bike riders
  • Cashier souvenir sales as well as stocking merchandise
  • Utilize creative problem-solving skills
  • Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.

Requirements:

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Intermediate computer proficiency including email, internet and Microsoft Office Suite

• Excellent verbal and written communication skills

PM21

PI17b9dd8fbe67-30492-38052088

Job Tags

Part time, Work at office, Flexible hours, Shift work, Sunday,

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