Job Description

Customer Success Manager - Downers Grove, Illinois (Transportation, Supply Chain)

Hybrid WFH Schedule | $60,000 | Genuine Growth Opportunities

Job Summary: As a Customer Success Manager you will be responsible for managing and developing a portfolio of domestic freight accounts. The ideal candidate will have a strong background in logistics, excellent communication skills, and a proven track record of managing client relationships in the transportation industry.

This is a hybrid position with the client’s offices based in Downers Grove, Illinois.

Benefits:

• Competitive salary of $60,000 per year
• Remote work flexibility
• Health, dental, and vision insurance.
• 401(k) with company match.
• Opportunities for professional development and growth within the company.

Key Responsibilities:

• Account Management: Manage and nurture relationships with existing clients to ensure satisfaction and retention. Act as the primary point of contact for all client inquiries and issues.
• Business Development: Identify opportunities to expand business within existing accounts and pursue new business opportunities to grow the company’s market share.
• Freight Coordination: Coordinate domestic freight shipments, including negotiating rates with carriers, scheduling pickups and deliveries, and ensuring timely and accurate delivery of goods.
• Customer Service: Provide exceptional customer service by addressing client concerns, resolving issues, and ensuring smooth communication between clients and internal teams.
• Reporting and Analysis: Monitor account performance, prepare regular reports on key metrics, and provide insights to management on account health and growth opportunities.
• Compliance: Ensure all shipments comply with industry regulations and company policies. Stay updated on industry trends and regulations affecting domestic freight.

Experience:

• Minimum of 3 years of experience in domestic freight management, logistics, or a related field.
• Strong understanding of domestic freight and transportation industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in using transportation management systems (TMS) and other logistics software.
• Strong negotiation skills and the ability to build and maintain relationships with clients and carriers.

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