Job Description

We’re currently hiring two engineers to join the team in Marshall, Texas. This role offers the opportunity to grow with a company that’s transforming broadband access.

Responsibilities

• Provide timely and effective customer service through phone, email, and online chat channels
• Resolve customer inquiries related to products, billing, services, and technical support
• Accurately log and track customer interactions using the internal system
• Troubleshoot and resolve customer issues, escalating complex cases as necessary
• Assist with onboarding new customers and explaining company policies and procedures
• Offer product and service information, helping customers make informed decisions
• Collaborate with team members to improve customer experience and operational processes
• Stay updated on company products, services, promotions, and any changes in procedures

Qualifications

• High school diploma or equivalent
• Strong communication skills, both verbal and written
• Proficiency in customer service software, CRM systems, and Microsoft Office Suite

If you're interested in this position, please apply with an updated resume!

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