We’re seeking a Customer Service Representative to support the team and ensure a seamless customer journey across all communication channels. This role offers the opportunity to work closely with a dynamic team and contribute to delivering a high standard of service.
Key Responsibilities
• Respond to customer inquiries and requests via email, phone, live chat, and social media.
• Develop a strong understanding of product offerings to assist customers with questions, recommendations, and order-related issues.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Resolve customer issues promptly while striving to exceed satisfaction expectations.
• Maintain professionalism in all communications and ensure alignment with brand standards.
• Document customer interactions and feedback in the CRM system (e.g., Gorgias) to support continuous service improvements.
• Partner with team members to troubleshoot more complex customer issues and share insights.
• Coordinate with the warehouse and internal teams to resolve matters related to orders, deliveries, credits, and returns.
Qualifications
• Previous experience in customer service, preferably within e-commerce or a premium retail environment.
• Excellent written and verbal communication skills across various channels.
• Strong multitasking and organizational skills with high attention to detail.
• Proficient in CRM tools such as Gorgias or similar platforms.
• Solution-oriented mindset with a focus on delivering exceptional customer experiences.
• Collaborative, team-first approach with the ability to work cross-functionally.
Additional Information
• This is an office-based role requiring regular use of a computer, mouse, and keyboard.
• Frequent sitting is required, with occasional standing, bending, or stooping.
Please note: The responsibilities listed are representative of the position and may be adjusted based on team needs. Reasonable accommodations will be provided to enable qualified individuals to perform essential job functions.
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