Job Description

Customer Service Firearms Specialist Location Henderson, NV (Calico Ridge area) :

The Customer Service Firearms Specialist will provide exceptional support to customers via inbound calls and emails, responding to inquiries and assisting members with product and service information. Firearms industry experience is required.

Responsibilities

• Engage with customers via phone and email to provide product and service support.
• Process and verify orders for retail, dealer, and distributor customers.
• Maintain and update customer records as needed.
• Address customer concerns and ensure appropriate solutions are provided.
• Escalate complex inquiries to a supervisor when necessary.
• Promote additional accessories and services to customers.
• Collaborate with Marketing, Finance, Production, and Shipping/Receiving teams.
• Adhere to all Hogue Tool & Machine Inc. policies, programs, and procedures.
• Maintain a high level of productivity in a fast-paced environment.

Note: This list highlights the primary responsibilities of the role and may be adjusted based on business needs.

Qualifications

• Firearms product knowledge is required.
• 3-5 years of sales experience in the firearms/outdoor industry.
• Associate's degree or equivalent business experience (preferred).
• 1-3 years of customer service or inside telesales experience.
• 1-3 years of demonstrated firearms product knowledge or aptitude.
• Typing speed of 40 WPM required; 50-60 WPM preferred.
• Strong understanding of customer service principles and practices.
• Computer proficiency, including MS Office applications.
• Ability to multitask efficiently in a fast-paced environment.
• Comfortable handling, assembling, and shooting various firearms.
• Military or law enforcement experience is a plus.

Location & Commitments

• Full-time, permanent position located at a facility in Henderson, NV
• Standard: 8-hour shift
• In-office work schedule: 5 days per week.

Physical Requirements:

• Ability to stand for extended periods
• Ability to lift up to 50 lbs

Eligibility Requirements

• Pass pre-employment medical physical and drug screening.
• Clear a Federal Criminal Background Check (ATF permit requirement).
• Provide documentation of eligibility to work in the United States upon hire.

Hogue Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law

Benefits

• Comprehensive healthcare coverage , including medical, dental, and vision insurance
• Retirement savings plan with 401(k) and employer contributions
• Flexible scheduling options to support work-life balance
• Generous paid time off , including vacation and sick leave
• Employee discounts on firearms-related products and accessories

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Application Question(s):

• Willing to take a background check & drug test?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Job Tags

Hourly pay, Permanent employment, Full time, Outdoor, Flexible hours, Shift work, Day shift,

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