Title: CRM SUPPORT SPECIALIST
Location: Atlanta, GA
Duration: 6 Months
Job Description
Duties: The main responsibilities of a CRM Support Specialist encompass a blend of technical, analytical, and interpersonal
skills: User Training and Support: Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities.
Release Support: Create, update, and maintain necessary documentation, videos, and guides for releases; Provide ongoing functional trainings, e.g. features releases and office hours.
User Feedback Management & Insights: Collect and analyze customer feedback from user chats, super user community, usage analytics, ticket insights, using insights to make recommendations for service improvements and product enhancements.
Inquiry Management: Triage support tickets to ensure timely and effective resolution; Collaborate with other teams to address and resolve complex issues.
New User Onboarding: Support the onboarding process for new users including system setup and access, documentation, training, etc.
Analyze support & usage metrics: Develop and provide metrics in a timely manner to track the overall support performance, identify trends / themes or areas for improvement in support, documentation or training.
Skills: 2+ years experience with Microsoft Dynamics CRM is essential; Experience with Service Now is a plus Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences Proven customer service skills and ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving and support Problem solving skills and the ability to identify, analyze and resolve issues in a timely and efficient manner Strong written and verbal communication and excellent presentation skills Excellent organization skills and time management Experience in organizational change management Experience working on enterprise wide or global programs of work Strong analytical skills to be able to analyze data and identify trends to identify areas of opportunity for training or potential feature enhancements Should demonstrate a proactive & positive attitude: independently identifying and undertaking tasks with a problem-solving mindset Collaborative mindset and ability to work effectively in a team.
Education: BA/ BS
...Company: SaaS Company Role: Senior Financial Analyst Salary: $100,000 - $125,000/annually Location: New York City - Hybrid (4 days/week in office) Role Overview: We're partnering with an AI-powered software company who's looking for a sharp and...
Class A Fuel Transport Truck Driver JobCLASS A CDL DRIVER JOB RESPONSIBILITIESPick up gasoline & diesel products from the refinery deliver them to gas stations and private businessesSafely operate a tractor-trailer with a capacity of at least 26,001 pounds Gross Vehicle...
Are you passionate about making a difference in the world? Look no further! The Borgen Project ( is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience...
...sectors here in Houston. This company works on projects valued from $1million to $150 million within heavy subdivision, roads, highway and bridge construction Due to continual growth and internal development there is an opening for a project manager to join the organization...
...asked to follow written instructions to set up and use a wearable ECG & Respiration Monitoring Module no training, experience, or feedback required. Our team will simply observe how you interact with the product to evaluate ease of use, clarity of instructions, and...