Job Description

Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians. Under one roof, we bring together world-class dining, fitness, social, business, hotel, and event offerings. More than just a space, Fitler Club is home to leaders and organizations shaping the present and future of Philadelphia and beyond.

We believe that hospitality is a team sport. Every employee plays a vital role in creating an exceptional experience for our members, guests, and one another. In return, we hold ourselves to high standards in how we care for our employees—because our people are the heart of what we do.

We are seeking a Club Services Manager to help lead our Member Services, Hotel, and Housekeeping teams. This role is central to ensuring every interaction at Fitler Club reflects our commitment to world-class hospitality.

What You’ll Do:

• Lead, mentor, and inspire the Club Services team to deliver elevated, consistent member and guest experiences.
• Oversee daily operations across Member Services, Hotel, and Housekeeping with a focus on communication, productivity, and teamwork.
• Develop and execute training programs and SOPs to exceed service standards.
• Build strong member relationships by resolving requests and feedback promptly and effectively.
• Partner closely with housekeeping to ensure pristine common areas and hotel rooms.
• Communicate upcoming events, policy updates, and service needs during daily lineups.
• Inspect public spaces and hotel amenities to maintain Fitler Club’s high standards.
• Promote a positive, professional, and growth-oriented work environment.

What We’re Looking For:

• Supervisory or comparable hospitality experience (Front Office/Guest Services preferred).
• Proven leadership ability to delegate, train, and motivate a team.
• Experience managing schedules, payroll, and service recovery.
• Strong communication skills, both verbal and written.
• Ability to thrive under pressure in a fast-paced environment.
• Proficiency with Property Management Systems, POS, hospitality software, and G-Suite.
• Flexible schedule availability (nights, weekends, and holidays as needed).

Why You’ll Love Working Here

Fitler Club employees enjoy a culture of collaboration, creativity, and excellence—set in a high-design space filled with art, culture, and energy. Our perks and benefits are designed to care for the whole person, including:

• Free meals, snacks, and beverages seven days a week
• Complimentary fitness classes and wellness programs
• Employee appreciation events and professional headshots
• Wholesale pricing on designer retail products
• Wide-ranging health insurance options
• Company-paid short-term disability and parental leave
• 401k with company match
• Generous PTO and company-sponsored holidays
• Annual performance reviews with opportunities for growth and wage increases

Plus, you’ll have opportunities to attend impact-driven events, volunteer in the community, and connect with Philadelphia’s most dynamic and civically engaged members.

Ready to Join Us?

If you’re passionate about hospitality, thrive in a dynamic environment, and want to be part of a team that values growth, community, and excellence, we’d love to hear from you.

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