Call Center Customer Service Representative - 246292 Job at Medix™, El Segundo, CA

d3IxVVYvMHQ0Y1BKTjdYWGlNTHNyQ3ZoRnc9PQ==
  • Medix™
  • El Segundo, CA

Job Description

Join Our Team as a Patient Services/Call Center Representative!

Are you a compassionate and experienced customer service professional looking to make a real difference in healthcare? We are seeking a dedicated Call Center Customer Service Representative to be the first point of contact for our members, providers, and advocates. If you are a strong communicator, a quick learner, and thrive in a fast-paced environment, we encourage you to apply!

As a vital member of our Patient Services team, you will handle first-level calls and provide essential support, including:

  • Answering and resolving a high volume of incoming calls from members, potential members, providers, and advocates.
  • Handling core inquiries such as member eligibility verification, general program and administration questions, and benefits and services.
  • Providing essential information to members regarding access to care, coordination of care, and benefits.
  • Troubleshooting and triaging calls to the appropriate internal units or outside entities to ensure seamless service.
  • Ensuring compliance with Health Insurance Portability and Accountability Act ( HIPAA ) regulations at all times.
  • Verifying member demographics and confirming insurance information.

Required Education & Experience:

  • High School Diploma or High School Equivalency Certificate (equivalent experience accepted per hiring manager).
  • At least 6 months of customer service call center experience .
  • Data entry experience with the ability to type a minimum of 40 words per minute .
  • Knowledge of medical terminology .

Required Skills:

  1. Experience handling inbound calls and successfully resolving member/customer issues.
  2. Excellent customer service skills with the ability to handle patients with empathy and compassion, particularly those who are disadvantaged, seniors, or people with chronic conditions/disabilities.
  3. Ability to answer a high volume of calls in a fast-paced environment.
  4. Must be a quick learner with the ability to troubleshoot and redirect calls effectively.
  5. A strong team player with excellent attendance, reliability, and punctuality.

Bonus Skills:

  • Experience with CalAIM , Enhanced Care Management , or Health Plan operations.
  • Bilingual in Spanish is a major plus!

Details

  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM
  • Location: ONSITE El Segundo, CA 90245

Job Tags

Similar Jobs

Evolve Adolescent Behavioral Health

Primary Therapist Outpatient Job at Evolve Adolescent Behavioral Health

 ...Evolve Treatment Centers is looking for a Primary Therapist to join our team at our PHP/IOP facility in Danville, CA! Our company provides the highest caliber of outpatient treatment to adolescents struggling with addiction and/or mental illness. If you are someone who... 

Terra Contracting Inc

Heavy Equipment Mechanic Job at Terra Contracting Inc

 ...Diagnose, troubleshoot, and repair mechanical, hydraulic, and electrical systems on equipment including excavators, loaders, skid...  ...and more. Perform preventative maintenance, full-service inspections, and emergency repairs in both shop and field environments.... 

Outlier AI

Freelance Writer - Remote Job at Outlier AI

 ...data has led to AI advancements for the world's leading AI labs and large language model builders. Weve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a... 

Curby's

General Manager Job at Curby's

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership...

LHH

Human Resources Business Partner Job at LHH

 ...in HR initiatives, including process improvements and system implementations. Serve as a resource for benefits, payroll, and global mobility assignments as needed. Qualifications and Skills: ~ Bachelors Degree in Human Resources, Business Administration, or a...