24/7 PLC Customer Support Job at System Logistics Corporation - Vertique (Krones Group), Arden, NC

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  • System Logistics Corporation - Vertique (Krones Group)
  • Arden, NC

Job Description

JOB PURPOSE:

The 24/7 PLC Technical Support Engineer will be responsible for supporting and programming PLCs (programmable logic controllers) for System Logistics Systems. The 24/7 Technical Support Engineer diagnoses, resolves and documents technical problems for remote and on-site users.

KEY RESPONSIBILTIES AND ACCOUNTABILITIES:

  • Tests, troubleshoots and supports PLCs for automated warehouse picking systems
  • Becomes a subject matter expert on the use of the System Logistics System
  • Travels onsite during startups to complete installation and testing
  • Diagnoses, resolves, and documents technical problems
  • Uses ticketing system and documents all incidents thoroughly
  • Coordinates timely service and repair of equipment
  • Ensures the client receives a superior technical support experience by communicating and listening attentively and responding appropriately to client concerns
  • Will rotate shifts and will be required an on-call weekend day every 4th week
  • Performs other duties as assigned

QUALIFICATIONS AND SKILLS:

  • Minimum Associate degree in Engineering or related field
  • 2+ years’ experience in PLC programming
  • Experience with Allen Bradley PLCs
  • Strong communication skills and the ability to work as a team member
  • Proven ability to accurately troubleshoot electrical and mechanical systems
  • Ability to work well independently to complete all specific responsibilities with minimal supervision
  • Travel is up to 25%
  • Willingness to work rotating shifts

Job Tags

Rotating shift,

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